As part of the continuous improvement and development of Gorilla Climbing Frames, here in the UK, we are delighted to announce that our installation and assembly service is now live online. This service is primarily being offered only to Mainland UK regions. The professional installation company will arrange assembly directly with you, the customer. Their friendly team will discuss available days and dates in your postcode area, and get you booked in. Let us take the hassle out of the build
Expert Installation Service
Chat with us regarding our expert Installation Services for your chosen structure. Enjoy the comfort of knowing that installation is taken care of by skilled and trained installers. All installers are fully insured and experienced in on-site builds.
Assembly & Installation Q&A
Q. How do I receive communication about my assembly and installation?
A: Expect to receive communication from the assembly company within 72 hours after receiving your order. This communication will be sent through SMS, please ensure the correct contact number is supplied.
Q. Who do I pay for this service?
A: Payment will go directly to the installation team.
Q. What is the typical wait time from when Gorilla Climbing Frames receives my order until the team arrives on-site?
A: Normally, the service is scheduled within 14-21 days. During peak seasons, the waiting time may be delayed by up to four weeks.
Q. Can I cancel/reschedule an appointment?
A: A firm 72 hours is required for a cancellation or to reschedule an appointment.
Q. If I ordered my product online and selected one-man curbside delivery, would the installation team move it to the assembly location?
A: Yes, the assembly team will move it to the assembly location, depending on where the item is being moved to, additional charges may occur.
Assembly & Installation Q&A – before we arrive
Q. Will I be required to prepare the ground before assembly, such as levelling the area?
A: The area will need to be prepared to the manufacturer’s guidelines before the scheduled assembly appointment.
Q. What is the procedure if the installation team causes damage to my property or the product?
A: If customer property is damaged by the assembler, please contact the assembler directly via email. Provide details of any claim, along with photos and/or videos of the suspected damage. The assembly company will review and resolve directly with the customer.
Q. Is the Installation Team responsible for disposing of packaging, or is that my responsibility?
A: The responsibility for packaging removal lies with the customer. The assembly team will accommodate a customer’s request to place the packaging on their property. If you would like to have the packaging removed there is a Debris/Box removal service available for £35.00
Q. Is there any warranty provided with the assembly and installation service?
A: The assembly company offers a 30-day warranty on workmanship for the assembly service.
Q. Are there any circumstances that may result in additional costs to the customer?
A: If the customer does not have the area ready for the team and the assembly can not be performed, this will result in an additional cost to the customer.
Q. Are appointments available on weekends?
A: Unfortunately not. The installation is only available Monday-Friday.